For personalised goods:

When ordering personalised products online, we are making them specifically for you so as such we do not offer returns or refunds on products unless they are damaged or faulty.

If you do receive a product that is faulty then we will either refund or exchange the item in question.

It is your responsibility to check the spelling of any names or words on your designs, we do not accept returns for any misspellings on your products.

For non personalised goods:

If your item is unopened, unused, undamaged and in its original state, you may return your product to us up to 14 days after you've taken delivery of it.

If you have taken receipt of damaged or faulty items please inform us as soon as possible. You have 14 days from the date of receiving the item to notify us for a suitable resolution. Please note Elite Raven may ask for proof of damaged or faulty items. Elite Raven reserve the right to refuse returns if you cannot provide us with accurate information or issues arise after this period.

If you have received a packaged product and the cards inside are faulty, we are not liable for this. Please contact the manufacturer directly to dispute this.

Refunds will be processed no later than 14 days after we receive your items.

If you need to cancel an order you have already placed you are entitled to a full refund up until the order has been shipped. If your order has been sent out you will have to return the item back to us in undamaged and unopened. 
Should those condition have been met we will issue you a full refund.

Please note return postage is paid by the buyer.

You have the right to amend any order you have already placed up until the moment the order has been dispatched. For any questions on returns please contact us on

Liability for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders

The customer is liable for all return postage costs if the customer chooses to return the item within the return period and without a fault,  unless otherwise stated by our representatives on contact.

In the case of loss or delay of an item please contact us and we will look into the matter for you. If the delay or loss is out of the customers control and/or not caused by the customer we will cover these costs.